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Important update: Ordering your repeat prescriptions

To help us improve and streamline our services, we are making a change to how repeat prescriptions can be ordered online.

Going forward, if you order your prescription via our website, you will be redirected to PATCHS, where you can securely request your medication. This allows your request to be linked directly to your medical record, helping us process prescriptions more safely and efficiently.

Other ways to order your repeat prescriptions:

– You can register for and use the NHS App, which allows you to request prescriptions, view some of your medical records, and access test results.

Please note that the previous online prescription request form will no longer be available.

If you would like help registering for the NHS App or using PATCHS, our team will be happy to support you. Thank you for your understanding as we work to improve our services.

Accessing someone else’s information

As a parent, family member or carer, you may be able to access services for someone else. We call this having proxy access. We can set this up for you if you are both registered with us.

To request proxy access:

  • collect a proxy access form from reception during opening times

Linked profiles in your NHS account

Once proxy access is set up, you can access the other person’s profile in your NHS account, using the NHS App or website.

The NHS website has information about using linked profiles to access services for someone else.

Page published: 3 July 2023
Last updated: 23 November 2023