Frequently Asked Questions

How do I make a request to my Practice?

To make a request to your Practice select the service that you require.

You will be prompted for information about your request. When you complete a request this will be sent to your practice. The system acknowledges that your request has been sent and will let you know what happens next.

The Practice handles the requests during their normal working day, i.e. if you send a request on Friday pm the Practice won’t normally see it until Monday morning.

How do I receive the responses from the Practice?

On some services, such as Ask the Practice a question and Ask the Doctor a question once the Practice has processed your request they will send you a response. This response will be sent to the email address that you have given in the form.

For security purposes the email will ask that you verify your identification. Once you have completed this the message from the surgery will be shown for you to read.

Security of your information

This service always uses fully encrypted connections, the same security as used in internet banking. If you look at the right of the address bar, you will see a small padlock icon. This indicates that you are using a secure link and that your data is encrypted.

As an additional measure your information is held encrypted until the practice need to view it. It is then sent to the practice still encrypted and only converted to readable text at the practice.

Tracking users

We track how you use our Digital Practice but we don’t collect or store your personal information (e.g. your name or address) while you’re browsing. This means that you can’t be personally identified. We use Google Analytics software to track:

The pages you visit

How long you use the site

How you got to the site and what links you clicked on.

We haven’t given Google permission to share this data with anyone else.

How is the Digital Practice updated?

We are continuously working on this site to make sure that the information is accurate and up to date. The digital practice is also continuously updated based on the results of user testing, feedback from members of the public and from your practice and other practices who are using this system.

Suggestions for improvement of the Digital Practice

We are always looking for ways to improve this service and would welcome your suggestions. Please send your comments to suggestions@siliconpractice.co.uk

Links to external sites

Digital Practice links to external organisations when that service is essential for helping a patient complete a task or when helping patients find a service.

News

You Said, We Did - May 2019
- New
20/05/2019
You Said "I wish it was easier for working people to pre-book appointments." "It is difficult to get an appointment for people who work until 5pm." We Did Pre-bookable appointments are now released at 5pm on Wednesday. There are a Read more
Practice Closures for Staff Training
- New
09/05/2019
Longton Medical Centre will be closed from 12:15 for staff training on the following dates: Thursday 23rd May 2019 Wednesday 26th June 2019 Thursday 26th September 2019 When the surgery is closed you can still phone the surgery numbe Read more
NHS App
- New
09/05/2019
The new, simple and secure way to access a range of NHS services on your smartphone or tablet. Check your medical symptoms on the go with the NHS App,for advice on how to manage your symptoms and where to go for help if you need to. You can also: Read more
Are you taking gabapentin or pregabalin medication?
20/03/2019
Hay Fever
06/03/2019
Weekend and Evening Appointments
- New
18/02/2019
CCGs are required by NHS England to provide extended access to GP services, including at evenings and weekends, for their population. On 1st October 2018, phase one of the Improving Access to General Practice service began introducing 7 day access Read more

Longton Medical Centre

CQC Inspected and Rated
Good

We are currently CLOSED.

Longton Medical Centre

News

Longton Medical Centre

CQC Inspected and RatedGood

We are currently CLOSED.

Digital Practice Help

Make online requests to your GP Practice such as:

Submit self-monitoring health reviews (if requested by the doctor or nurse):

Find the forms that you need:

Give feedback to the Practice:

Get advice on common conditions:

Frequently Asked Questions

How do I make a request to my Practice?

How do I receive the responses from the Practice?

Security of your information

Tracking users

How is the Digital Practice updated?

Suggestions for improvement of the Digital Practice

Links to external sites

Longton Medical Centre

News

CQC Inspected and Rated
Good

Submit self-monitoring health reviews
(if requested by the doctor or nurse):